Actuonix Shipping Policies


Items in Stock and Items built to order:

All items listed on the web store are available to order. To find out which actuators we have in stock, click the inventory tab to the left and then the specific product listing. In stock items ship within 1-2 days. Items not in stock can still be ordered, but will be built to order, so they can take 2-3 weeks to ship from the order date. If for some reason there will be a longer delay we will contact you by email. Please keep this in mind when you choose an express shipping option.

Shipping Information:

We ship out via UPS at approximately 2PM PST Monday - Friday of all in-stock orders. Once you enter a complete shipping address, the web store will calculate all the shipping options for your order. UPS offers Express 1 or 2 day service from our facility to most destinations in the US and Canada

We do offer shipping by "Canada Post Airmail" for orders of 2 or less actuators only. This service has no tracking and no insurance , hence why we cannot ship more than 2 actuators by this method. It is also our slowest shipping service and can take 2-4 weeks or more to reach it's destination.

If you choose "On your Shipping Account" you MUST provide in the appropriate box a valid shipping account number from UPS, FedEx, or DHL . If you don't your order will be delayed until we get your shipping account number. Please remember to include the service you wish from your shipping company in the comments box . Note: We don't ship FedEx Ground as they will charge us for scheduling a pickup at this end.
The cutoff time for a FedEx delivery is 11:00AM PST.
FedEx orders placed after this time will be shipped the next business day.

Canadian Orders:

All Canadian orders are charged 5% GST. Our registration number is GST#856547146RT0001. Orders shipped to BC will be charged 7% PST, PST #1002-4419
We do not use Canada Post for Canadian Orders as the UPS Standard to Canada service is usually cheaper, much quicker and includes tracking. Valid UPS services for Canada are: UPS Standard, UPS Worldwide Expedited, and UPS Express Saver.


USA Orders:

All orders shipped to the USA that use UPS Expedited or Express shipping have all duty and brokerage charges included in the shipping cost. Valid UPS services to the USA are: UPS Ground, UPS Expedited and UPS Express. UPS gives us a significant discount on the Express service and sometimes it will be cheaper than Expedited and Saver. Please note: UPS Ground cannot be used for orders over $800 in value because of the added brokerage fee, which again makes it more expensive than Express. Express is faster than Expedited, and is 1 or 2 days to the US depending on your location. The duty imposed by the US Government on Linear Actuators is 0%, but there are brokerage and other bond fees imposed by the broker. These are all included if you choose UPS Expedited or Express. If you choose Mail or Ship on Your Account, you will be responsible for these fees when you receive the order. The exception is orders under $800 are usually admitted duty free to the USA.

International Orders: (Outside Canada and the USA)

Shipping charges for all International Orders do not include the duty that is imposed by your country on import. The UPS prepaid shipping charges do include customs brokerage by UPS, but not any duties or taxes that might be charged by the country you are importing to. Valid UPS services for International Orders are: UPS Worldwide Expedited and UPS Express Saver. Please note that UPS excludes some countries from its Expedited Service. If you have a VAT # please include it in the comments section and in the TaxID field of your customer registration.
NOTE: We will not modify nor falsify any amounts for Customs Documentation, so please DO NOT ASK!

Payments:

Note: ALL PRICES AND PAYMENTS ARE IN USD.

Credit Cards:

We accept Visa, Mastercard and American Express via our secure credit card service provider Moneris (Authorize.net). Please note that the Moneris Online CC processor is more secure than giving us the number over the phone.

PayPal:

You can also pay with your PayPal account. Choose PayPal and follow the instructions during checkout. Our PayPal account is orders@actuonix.com.

Purchase order:

For orders over $200 we offer Net30 terms for qualified companies who wish to place regular orders. Please contact us to determine the credit information required to set up a Net30 account. Payments should be made by cheque in USD. To purchase by PO, please use our online ordering system to pick your products, enter address details, and choose shipping options. Then for payment select 'Purchase Order'. Enter your PO number in the Comments box. Complete the order and note the Order #. You will immediately get an order confirmation email with the details that you can create your PO from. Submit your PO by email or Fax, and reference the Order # you received. NOTE: If using a PO, your order will only be shipped if you have an existing account with us, otherwise payment is required before we ship.

Wire Transfer, TT, Proforma Payments:

For security reasons, we do not accept wire transfers unless you are a previous customer. First orders must be paid via Credit Card, PayPal or check. For wire transfer information, contact sales@actuonix.com.
We are not responsible for fees charged at either end for wire transfers. If we do not receive the full amount due on your order, we will not ship until complete payment has been made. Please check when sending a wire transfer that all fees are paid by you the sender in advance.

Returns:

Unused items in their original packaging can be returned within 30 days for credit subject to a 25% restocking fee. They must be shipped prepaid to the above address with all duty and brokerage charges paid by sender . Please contact us before returning items and we can provide an RMA (Returned Merchandise Authorization) number for your return.