Actuonix Shipping Policies
Items in Stock and Items built to order:
items listed on the web store are available to order. To find out which actuators we have in stock, click the inventory tab to the left and then the specific product listing. In
stock items ship within 1-2 days. Items not in stock can still be
ordered, but will be built to order, so they can take 2-3 weeks to ship from
the order date. If for some reason there will be a longer delay we will contact you by email. Please keep this in mind when you choose an express
Shipping Rates:Due to the sheer volume of packages we ship both FedEx and UPS give us major discounts on our rates that we pass on to our customers. All of our rates are at our cost, unlike most companies we don't use shipping to generate revenue. Even if your company has their own shipping account with FedEx or UPS, our rates are probably better.
Our shipping cutoff times are: UPS: 2PM PST FedEx: 1:30PM PST. We ship Monday - Friday all in-stock orders. Once you enter a complete shipping address,
the web store will calculate all the shipping options for your order.
UPS and FedEx offer Express 1 or 2 day service from our facility to most destinations in the US and Canada. Ground services currently are provided by UPS only.
We do offer shipping by "Canada Post Airmail" for orders of 2 or less actuators only. This service has no
tracking and no insurance
, hence why we cannot ship more than 2
actuators by this method. It is also our slowest shipping service and can take 2-4 weeks or more to reach it's destination.
If you choose "On your Shipping
provide in the appropriate box a valid shipping account number from UPS,
FedEx, or DHL
. If you don't your order will be delayed until we get your
shipping account number.
Please remember to include the service you
wish from your shipping company in the comments box
. Note: We don't ship FedEx Ground as they will charge us for scheduling a pickup at this end.
All Canadian orders are charged 5% GST. Our registration number is GST#856547146RT0001. Orders shipped to BC will be charged 7% PST, PST #1002-4419
We do not
use Canada Post for Canadian orders as FedEx and UPS are usually much quicker and include tracking.
Valid UPS services for Canada are: UPS Standard, UPS 2nd Day Air, and UPS Next Day Air Saver.
FedEx services offered in Canada are FedEx Priority and FedEx Economy and FedEx Ground.
All orders shipped to the USA will have duties and brokerage charges applied which will be due upon receipt.
services to the USA are: UPS Ground, UPS Expedited and UPS Express. For FedEx we offer FedEx International Priority and FedEx International Economy and FedEx Ground. For UPS, Express is faster than Expedited, and is 1 or 2 days to the US depending on your location. FedEx Priority Overnight is next day to most US states. The duty imposed by the US Government on Linear Actuators is currently 25%, and there will be brokerage and other
bond fees imposed by the broker that you will be responsible for when you receive
International Orders: (Outside Canada and the USA)
Shipping charges for all International Orders do not include the duty
that is imposed by your country on import. The UPS prepaid shipping
charges do include customs brokerage by UPS, but not any duties or taxes that might be charged by the country you are importing to. Valid UPS services for International Orders are: UPS Worldwide Expedited
and UPS Express Saver. Please note that UPS excludes some countries
from its Expedited Service. For FedEx we offer FedEx International Priority and FedEx International Economy which are brokerage inclusive up to $2500US but do not include any duties or taxes that might be charged by the country you are importing to.
If you have a VAT # please include it in the comments section and in the TaxID field of your customer registration.
NOTE: We will not modify nor falsify any amounts for Customs Documentation, so please DO NOT ASK!
Note: ALL PRICES AND PAYMENTS ARE IN USD.
We accept Visa and Mastercard via our secure credit
card service provider. AMEX payments can be done through PayPal either through your own account or as a guest. Please note that the online CC
processor is more secure than giving us the number over the phone.
You can also pay with your PayPal account. Choose PayPal and follow the instructions during checkout. Our PayPal account is email@example.com.
For orders over $200 we offer Net30 terms for pre-qualified companies who wish to place regular orders.
Please contact us to determine the credit information required
to set up a Net30 account.
Payments should be made by cheque in USD.
To purchase by PO, please use our online ordering system to pick your
products, enter address details, and choose shipping options. Then for
'Purchase Order'. Enter your PO number in the Comments box. Complete
the order and note the Order #. You will immediately get an order confirmation email with the details that you can create your PO from. Submit your
PO by email or Fax, and reference the Order # you received.
NOTE: If using a PO, your
order will only be shipped if you have an existing account with us, otherwise payment is required before we ship.
Wire Transfer, TT, Proforma Payments:
For security reasons, we do not accept wire transfers unless you are a previous customer. First orders must be paid via Credit Card, PayPal or check. For wire transfer information, contact firstname.lastname@example.org.
We are not responsible for fees charged at either end for wire transfers. If we do not receive the full amount due on your order, we will not ship until complete payment has been made. Please check when sending a wire transfer that all fees are paid by you the sender in advance.
Unused items in their original packaging can be returned within 30 days for credit and may be subject to a 25% restocking fee.
must be shipped prepaid to the above address with all duty and
brokerage charges paid by sender
. Please contact us before returning
items and we can provide an RMA (Returned Merchandise Authorization) number for your return.