Actuonix Shipping Policies
Items in Stock and Items built to order:
items listed on the web store are available to order. To find out which actuators we have in stock, click the inventory tab to the left and then the specific product listing. In
stock items ship within 1-2 days. Items not in stock can still be
ordered, but will be built to order, so they can take 2-3 weeks to ship from
the order date. If for some reason there will be a longer delay we will contact you by email. Please keep this in mind when you choose an express
Our shipping cutoff times are: UPS: 2PM PST FedEx: 11AM PST. We ship Monday - Friday all in-stock orders. Once you enter a complete shipping address,
the web store will calculate all the shipping options for your order.
UPS and FedEx offer Express 1 or 2 day service from our facility to most destinations in the US and Canada. Ground services are provided by UPS only.
We do offer shipping by "Canada Post Airmail" for orders of 2 or less actuators only. This service has no
tracking and no insurance
, hence why we cannot ship more than 2
actuators by this method. It is also our slowest shipping service and can take 2-4 weeks or more to reach it's destination.
If you choose "On your Shipping
provide in the appropriate box a valid shipping account number from UPS,
FedEx, or DHL
. If you don't your order will be delayed until we get your
shipping account number.
Please remember to include the service you
wish from your shipping company in the comments box
. Note: We don't ship FedEx Ground as they will charge us for scheduling a pickup at this end.
The cutoff time for a FedEx delivery is 11:00AM PST.
FedEx orders placed after this time will be shipped the next business day.
All Canadian orders are charged 5% GST. Our registration number is GST#856547146RT0001. Orders shipped to BC will be charged 7% PST, PST #1002-4419
We do not
use Canada Post for Canadian Orders as the UPS Standard to
Canada service is usually cheaper, much quicker and includes tracking.
Valid UPS services for Canada are: UPS Standard, UPS Worldwide
Expedited, and UPS Express Saver.
FedEx services offered in Canada are FedEx Priority and Economy.
All orders shipped to the USA that use UPS Expedited or Express shipping have all
duty and brokerage charges included in the shipping cost.
services to the USA are: UPS Ground, UPS Expedited and UPS Express. UPS gives us a significant discount on the Express service and sometimes it will be cheaper than Expedited and Saver. Please note: UPS Ground cannot be used for orders over $800 in value because of the added brokerage fee, which again makes it more expensive than Express. Express is faster than Expedited, and is 1 or 2 days to the US depending on your location. The duty imposed by the US Government on Linear Actuators is 0%, but there are brokerage and other
bond fees imposed by the broker. These are all included if you choose UPS Expedited or Express. If you choose Mail or Ship on
Your Account, you will be responsible for these fees when you receive
the order. The exception is orders under $800 are usually admitted duty
free to the USA.
FedEx Priority and Economy services to the USA include brokerage and duties if under $800US in value.
International Orders: (Outside Canada and the USA)
Shipping charges for all International Orders do not include the duty
that is imposed by your country on import. The UPS prepaid shipping
charges do include customs brokerage by UPS, but not any duties or taxes that might be charged by the country you are importing to. Valid UPS services for International Orders are: UPS Worldwide Expedited
and UPS Express Saver. Please note that UPS excludes some countries
from its Expedited Service. If you have a VAT # please include it in the comments section and in the TaxID field of your customer registration.
NOTE: We will not modify nor falsify any amounts for Customs Documentation, so please DO NOT ASK!
Note: ALL PRICES AND PAYMENTS ARE IN USD.
We accept Visa, Mastercard and American Express via our secure credit
card service provider Moneris (Authorize.net). Please note that the Moneris Online CC
processor is more secure than giving us the number over the phone.
You can also pay with your PayPal account. Choose PayPal and follow the instructions during checkout. Our PayPal account is firstname.lastname@example.org.
For orders over $200 we offer Net30 terms for pre-qualified companies who wish to place regular orders.
Please contact us to determine the credit information required
to set up a Net30 account.
Payments should be made by cheque in USD.
To purchase by PO, please use our online ordering system to pick your
products, enter address details, and choose shipping options. Then for
'Purchase Order'. Enter your PO number in the Comments box. Complete
the order and note the Order #. You will immediately get an order confirmation email with the details that you can create your PO from. Submit your
PO by email or Fax, and reference the Order # you received.
NOTE: If using a PO, your
order will only be shipped if you have an existing account with us, otherwise payment is required before we ship.
Wire Transfer, TT, Proforma Payments:
For security reasons, we do not accept wire transfers unless you are a previous customer. First orders must be paid via Credit Card, PayPal or check. For wire transfer information, contact email@example.com.
We are not responsible for fees charged at either end for wire transfers. If we do not receive the full amount due on your order, we will not ship until complete payment has been made. Please check when sending a wire transfer that all fees are paid by you the sender in advance.
Unused items in their original packaging can be returned within 30 days for credit and may be subject to a 25% restocking fee.
must be shipped prepaid to the above address with all duty and
brokerage charges paid by sender
. Please contact us before returning
items and we can provide an RMA (Returned Merchandise Authorization) number for your return.