How do I return an item?
Actuonix Motion Devices Return Policy
Unused items in their original packaging may be returned within 30 days for refund or credit and are subject to a 25% restocking fee. Your items must be returned prepaid with all duty, brokerage and taxes paid by sender or the package will be refused.
Please contact us before returning items so we can provide an RMA (Returned Merchandise Authorization) number for your return. We will also provide you with a customs tariff code so the items are not taxed again.
Items returned without an RMA number will be refused.
Custom actuators may not be returned for refund.
Actuators that have been used, scratched, or modified in any way are not returnable.
For more information on product warranty and returns please visit our FAQ page.